The Faith In Humanity Thread

msog

msog

Twin Cylinders
May need to log in to LinkedIn for this one:

An Unexpected Act of Kindness From an Industry That Doesn't Care

An Unexpected Act of Kindness From an Industry That Doesn't Care

If you think airlines stopped caring about everyone but their elite-level "high value" passengers long ago, you'll want to hear Dick and Zoe Hannah's heartwarming story that — I've gotta be honest with you — really restores my faith in humanity.

It's easy to be left with that impression, by the way. Consider American Airlines, which just reported record second quarter profits and is about to merge with US Airways. It's rewarding us by moving some of its seats in economy class closer together. So there!

The Hannahs, both of whom are retired schoolteachers from San Jose, Calif., were scheduled to fly to Portland, Ore., on May 16. But on the evening of May 14, they received a call every parent dreads. Their adult son had died.

To be fair, most airlines will refund a ticket when an immediate relative passes away, so the Hannahs' ticket shouldn't have been an issue for them no matter which airline they were flying.

But generally, airlines don't believe their customers when it comes to a death in the family, so when Dick or Zoe Hanna phoned their airline, they would have probably been asked to send a death certificate to prove their child had actually died, which is an unbearably painful thing for any parent.

Unless you're flying on Southwest Airlines. Which the Hannahs were.

"I was expecting to have to provide some documentation when I called Southwest," says Dick Hannah.

Instead, Hannah called Southwest and spoke with a representative name Jeannette in Dallas. She listened to Hannah. She empathized. And she believed him.

"She handled our request smoothly and very courteously," he told me.

Hannah could have received a full refund for the ticket, but he and his wife still wanted to fly to Portland. Jeannette made sure all fees — including any fare differential that may have applied — was waived for the grief-stricken couple.

Would another airline have done that? Perhaps.

But not what happened next.
Click to expand...
 
msog

msog

Twin Cylinders
http://news.yahoo.com/pushy-train-passengers-free-woman-142017067.html

TOKYO (AP) -- Dozens of Japanese train passengers pushed a 32-ton train carriage away from the platform to free a woman who had fallen into the 20-centimeter (eight-inch) gap between the train and platform during the busy morning rush hour Monday.

The act of heroism was captured by a newspaper photographer, whose photo of the rescue ran in the Yomiuri daily's evening edition.
Click to expand...

4d3c582182c84a18380f6a7067006931_original.jpg
 
revnort

revnort

Tasty Pants
This just made me happy. Cool ass dad.
Laurent Aigon, a waiter by trade, built his son a fully-functional flight simulator cockpit for a 737 in his room. The simulator was so accurate and well-made that it's attracted the attention of local pilots who use it for real training!
Click to expand...
hFA361C71
 
NorCalAthlete

NorCalAthlete

O_o
Having trouble finding a link, but just saw on American Ninja Warrior this dude Dustin Rocho gave his house to a family of 5 living in an apartment, and found another smaller home for his own family. I was looking for details on what made him choose that particular family but on the TV interview it appears he did it for religious and "pay it forward" reasons - and the Davis family that moved in say it changed their life and has made them more generous in turn.
 
ScorpioVI

ScorpioVI

كافر ლ(ಠ&
"I can't say that there's anything I can't do. I don't know that there's a whole lot in life, period, that I can say that I can't do. There's just things that I haven't done yet."


youtu.be/qiLDMBDPCEY
 
You must log in or register to reply here.
Top