INNOVV 2CH Full HD Motorycle Recording System

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Adam072987

New member
Not a problem I have also been working with someone via email and they suggested using some RF chokes on the each line. This have improved things greatly. I am still having this issue tho. This happened at aprox 9:45 of a 10min clip from the front camera only. When the next clip was started it had been corrected. I will check the clips again tonight once I get home.


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davidmc

davidmc

Moto Traveler
When will the C5 be shipping to customers? Looks like a nice product.

I'm trying to decide between the new C5 and the K1. I like the phone integration for the C5 and the simplicity. Looking for a permanent mounted camera on my bike.
 
Rock Liu

Rock Liu

Well-known member
davidmc said:
When will the C5 be shipping to customers? Looks like a nice product.

I'm trying to decide between the new C5 and the K1. I like the phone integration for the C5 and the simplicity. Looking for a permanent mounted camera on my bike.
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The C5 is ready on second week.

On the C5, we made a lot of improvement based on the feedback from customers.

you should like it once see real product.:)

Regards,

Rock
 
Rock Liu

Rock Liu

Well-known member
INNOVV K1 Motorcycle Camera System installed on Yamaha FJR1300

With INNOVV K1 Motorcycle camera system, I have been 360 angle degree protected.

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4a7279_65a406196a08438085d95ed9d04bf7a6~mv2_d_2448_3264_s_4_2.webp


4a7279_309464c35d654fde9a8e8f35f3eeb314~mv2_d_2448_3264_s_4_2.webp


4a7279_c2678c6ee9a646f9b0e6114987911056~mv2_d_3264_2448_s_4_2.webp
 
matjam

matjam

Crusty old UNIX engineer
I've been running the K1 for about 6 months. I have multiple problems with it, and I really can't recommend anyone buy it.

The system regularly has large gaps in recording. I recorded my ride this morning to the office, and hoped that a very close near miss had been recorded, but there was a gap of about a minute that included the incident.

The quality of the recordings is awful. I get a lot of visual artifacts, phasing in and out of the picture.

The unit often will lock up and stay powered even though the bike is turned off and the only way to power off the unit is to remove the battery or wait for the battery to drain.

I've been told by Innovv support that it must be due to "interference". Ok, so this is a camera that can't be fitted to a motorcycle because it is sensitive to interference? What? I tried putting RF chokes everywhere. Made no difference.

It is running the latest firmware.

It appears to be a dual channel camera system designed for a car that has just been resold as a motorcycle camera system. I don't think any care was taken to provide shielded cables for the cameras.

My recording unit is under the pillion seat. Wires are routed through to the front with the camera behind my windshield, and the rear camera connected to the tail. Both cameras exhibit the same video corruption issues.

Many people seem to be having great success, so maybe I'm just unlucky. I don't know how I could possibly route the wires any differently than I have, for it to work as flawlessly as other people claim.

I've buggered around with it enough at this point that I'm about to throw it in the garbage and get something else.
 
W

Waraba

Member
Before you throw it in the trash, perhaps you might consider installing it in a car or on another bike to see if its symptoms changed.
 
splat

splat

Well-known member
Waraba said:
Before you throw it in the trash, perhaps you might consider installing it in a car or on another bike to see if its symptoms changed.
Click to expand...

A few people on BARF and Reddit also have had the same issue. Poor quality right out of the box, some never worked and others stopped working right before an accident (somethign with the loop feature, it doesn't save the last segment). They also claim no solid support from the company, lots of run-around, and ultimately they give away or better yet throw away of the unit.

I believe that a product designed and marketed to keep you safe on a motorcycle should do what it's been designed to do. It's enough to keep my using my trusty gopro hero2, even if I have to remember to remove it, format the card, and recharge it.

I do admit that the pictures rock posts (even if a bit excessive) from his customers make the unit itself look great, it's just not there quite yet.
 
Rock Liu

Rock Liu

Well-known member
Always, please be sure, we take care of products and customers, and never give up the support to customers.

You can click below to see there are more than 1,000 installation photos shared by happy customers.

https://www.flickr.com/photos/innovv

All camera system had been tested 24 hours before shipping, once the issue happened, just work together to see what is wrong indeed and get the solution.

Motorcycle has far tough condition than car for the camera system, like unstable power supply, the EMI, that impacts the camera system to work properly. Let's check what is the root cause of the issue.
 
Rock Liu

Rock Liu

Well-known member
splat said:
Can you speak more of this situation https://www.reddit.com/r/motorcycles/comments/6uvxdl/innovv_k1_problems_be_aware/

40 emails would probably be considered a bit excessive.
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I believe you could see, if we did not support him, ignored his email, there is no 40 emails.

We spent time and effort to check with him what is wrong indeed, sent replacements, and made phone call to him few times (Spoke rough English as he mentioned), which he did not mention, but complained.

As we sent message to him that we can not control what you are saying, but hope it can be fair and respect the effort we made.
 
Rock Liu

Rock Liu

Well-known member
splat said:
Instead of negative publicity, why not refund him the money?

What about these barfers?
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Customer just want the working camera system, no refund needed.

You also can see the negative and positive comments.

The C3 was the first motorcycle dashcam, same as the K1, some people like it as it is reliable and working well, but some get issue.

Every motorcycle is different, unreliable power supply, EMI, vibration, it has far tough using condition than what car has. But we never give up on improvement and new development.

You can check the C5, a lot of improvement made. You should like it once you see the real product, how it was well designed and solid built.

Different from other companies, we are communicating with motorcyclists from worldwide everyday, we are learning the feedback, and work together on development.
 
splat

splat

Well-known member
No refund needed?

If a product doesn't do what it's marketed to do and you cannot fix it in a timely manner then I think a refund is is needed. There's no need to send the user 100 different parts to have him try to troubleshoot for you. His time is also worth something, too. It just seems that you are now making excuses.

It seems that there are too many broken units being sent out, and run-around-excuses are being given in hopes that the consumer just drops the subject and gives up. Don't blame the customer's bike unless you know that's the problem. At that point you're just pointing fingers.
 
Rock Liu

Rock Liu

Well-known member
Without engine on, the camera system is working properly, HD has seriously EMI from twin engines that impacts the camera system to work. Customer knew that.

Do you ever see the company from China calling customers in USA few times to do support just hope their customers to give up on the products?
Do you ever see a USA company offer such support to their customers?

And the K1 had been sold more than 10k sets to riders from worldwide, and there are more than 100 blogs and 1,000 install photos are shared by unhappy customers?

You do not trust and believe our customer support and service. You can go with what your think. there is sense to blame or fight.
 
lam@barf

lam@barf

cage killer
Rock Liu said:
Without engine on, the camera system is working properly, HD has seriously EMI from twin engines that impacts the camera system to work. Customer knew that.
Click to expand...
Some one just asked about using sheilded cables. I also asked about using sheilded cables quite a while ago but I still haven't seen an answer to that question so . . . .

You clearly know EMI is an issue for your motorcycle video camera system so have you considered using shielded cables?
 
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