matjam
Crusty old UNIX engineer
Always, please be sure, we take care of products and customers, and never give up the support to customers.
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All camera system had been tested 24 hours before shipping, once the issue happened, just work together to see what is wrong indeed and get the solution.
Motorcycle has far tough condition than car for the camera system, like unstable power supply, the EMI, that impacts the camera system to work properly. Let's check what is the root cause of the issue.
I don't care how many people are able to get it to work, the unit sent to me doesn't work on my motorcycle. It's not a twin engine, it's a Triple, but that shouldn't matter - the unit should be shielded from RF and the cables should also be shielded from RF.
How else is the cable going to run? It HAS to go past the engine at some point unless I run the cable above the tank. And I don't think that will even fix the problem. Should I make a cable suspension that keeps the cable a meter above the bike so it doesn't have to deal with any pesky interference?
I also don't have time to screw around with your kit to help you diagnose your design problems. I've tried RF chokes. I use YOUR power distribution unit. What else am I supposed to do? Unless you have a new RF shielded unit with RF shielded cables to send me, then I don't think there's a way to make it work.
I think it's pretty clear you guys spent absolutely no effort testing this on a wide range of motorcycles.
You can't take a camera system designed for a car, change a few bits and bobs and call it a motorcycle specific system. It has to be able to work on all motorcycles regardless of what the RF interference is like. They are, as you say, a hostile environment for electronics.
Don't get me started on the actual recording unit. There's no way it would survive long term use - it doesn't come in a case that protects it from dust, so eventually that's going to kill it, too.