usedtobefast
Well-known member
Hello all. I've owned/ridden motorcycles for ~40 years but have very rarely taken a bike to a large dealership for work (usually do the work myself or go to small independent repair shops).
I have a situation I want to run by the barf'ers and get some opinions.
- I bought a brand new street motorcycle, drove it home the evening of the day I bought it.
- The next day I went on a ~35 ish mile ride and noticed an issue (that would be a warranty item). At end of the ride the dealership was already closed.
- Next morning, I called the Sales guy (who had been great during the purchase phase), I told him what's up, he said they'd take care of it, no charge. He got a service guy on the phone. He said the same thing, and said to bring it in and he would work it in and take care of it that day.
- So this is sounding pretty good. I drop the bike off at 11am that day.
- Was expecting a call that day, never got it, they closed at 6pm, never heard from them. Hum, figured they had a busy day, just didn't get to it.
- The next day I call them around 10am to check in. Service dept line goes to voicemail, I leave a msg. I call back ~2 more times, each time it goes to voicemail.
- Around 2pm I text the Sales guy, saying sorry to bug him, but not hearing from service, and what's up?
- The reason I'm bugging them is partly I want my new moto back , and they did say they'd fix it the day before, and I would need to line up a ride to the dealer to pick it up.
- Sales guy texts back they will get it done that day and they'll call me.
- And they didn't. 6pm, they closed, no call from the service dept.
So I certainly understand they are busy, seemed like they had a ton of bikes in the service dept. But when the service guy says they'll work it in the day I dropped it off, they had it for 7 hours, and maybe the repair would take 1-2 hours (not sure) ... kind of set my expectations of getting it back that day.
So I thought for sure I'd get it back the second day ... was mostly wanting an update to line up a friend giving me a ride to the shop.
Also seems a new bike with an immediate issue should have some priority with the dealership to get resolved.
So should I just chill out and assume they are going to have it for a week or something? :rolleyes
The owner of the dealership talked with me the day I bought the bike, and gave me his business card, with his cell number on there, and said to call him if I ever needed to. But then I don't want to piss off the service guys and get them in any kind of trouble.
So if you were in this situation, what would your expectations be? What's reasonable?
I have a situation I want to run by the barf'ers and get some opinions.
- I bought a brand new street motorcycle, drove it home the evening of the day I bought it.
- The next day I went on a ~35 ish mile ride and noticed an issue (that would be a warranty item). At end of the ride the dealership was already closed.
- Next morning, I called the Sales guy (who had been great during the purchase phase), I told him what's up, he said they'd take care of it, no charge. He got a service guy on the phone. He said the same thing, and said to bring it in and he would work it in and take care of it that day.
- So this is sounding pretty good. I drop the bike off at 11am that day.
- Was expecting a call that day, never got it, they closed at 6pm, never heard from them. Hum, figured they had a busy day, just didn't get to it.
- The next day I call them around 10am to check in. Service dept line goes to voicemail, I leave a msg. I call back ~2 more times, each time it goes to voicemail.
- Around 2pm I text the Sales guy, saying sorry to bug him, but not hearing from service, and what's up?
- The reason I'm bugging them is partly I want my new moto back , and they did say they'd fix it the day before, and I would need to line up a ride to the dealer to pick it up.
- Sales guy texts back they will get it done that day and they'll call me.
- And they didn't. 6pm, they closed, no call from the service dept.
So I certainly understand they are busy, seemed like they had a ton of bikes in the service dept. But when the service guy says they'll work it in the day I dropped it off, they had it for 7 hours, and maybe the repair would take 1-2 hours (not sure) ... kind of set my expectations of getting it back that day.
So I thought for sure I'd get it back the second day ... was mostly wanting an update to line up a friend giving me a ride to the shop.
Also seems a new bike with an immediate issue should have some priority with the dealership to get resolved.
So should I just chill out and assume they are going to have it for a week or something? :rolleyes
The owner of the dealership talked with me the day I bought the bike, and gave me his business card, with his cell number on there, and said to call him if I ever needed to. But then I don't want to piss off the service guys and get them in any kind of trouble.
So if you were in this situation, what would your expectations be? What's reasonable?