A very serious warning about San Mateo Suzuki.

HeatXfer

Not Erudite, just er
Some tires are directional and some are not. It pays to know your rubber.

I'll say...

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elskipador

elskipador@gmail.com
Maybe..
Shop has already been named in the 1st post tho so that would be a booboo on op's part.
To clarify it for you, I meant the owner of the bike, who isn't a member here, asked me not to post the pic & I agreed & while he didn't want the shop named, I did.
 

ThumperX

Well-known member
The fact that the shop was named has given them the opportunity to not only make this right but to really take care of future customers.
I'm sorry that your customer went through this but glad that everyone seems to be interested in the same thing.

:thumbup
 

hophead

Well-known member
Just curious, is the shop pushing back, or are they apologetic and putting steps in place to double and triple check everything that the young tech touches?

It goes back to what Chris, aka Hayabusafiend said-or at least if not fire the kid take the tools out of his hands and make him learn things by observing and helping out for he is not to left to work on a bike unsupervised. If I am not mistaken Chris is a bmw tech at sjbmw and has been for years, and his father owns the shop-although I could be wrong?
 

canyonrat

Veteran Knee Dragger
Isn't it standard protocol to have a 2nd mechanic give the critical components a second look over? Like all brake lines, wheel related bolts, at least hand squeeze tires if not check actual pressure, visually check fluids and oil drain plug...it's a no brainier to me. The law suit could be devastating to a dealership/shop. From personal experience, a crushed ankle will result in a WINNING lawsuit of $750,000 and now-a-days a bet higher then that. Add head injury, back, ribs, a would think that since you took your bike to them "FOR SAFETY" that you would be looking at $3 or 4 million, and that would likely sue through their $1 or 2 million liability and thus put them out of business.
 

ThumperX

Well-known member
i completely agree on the solutions aspect! & in fact the shop is doing just that & has reached out to the rider & is working on handling this matter :thumbup

just so everyone knows, i don't have anything against this shop, or any shop for that matter, i am only concerned with the safety of those in our community & i take that safety very seriously!

Any updates to this saga? Has the dealership responded?

Don't think they will, probs hoping it will blow over after a while.

If people would actually read the entire thread you will see that the shop HAS REACHED OUT, and is working on making the owner of the bike whole.

When a shop gets slammed it's important that their actions are noted. This response from the OP seems to have been overlooked repeatedly.

I know we love our drama on BARF but if you are going to bump a thread like this to the top at least do the courtesy of looking for your answer first.
 

Lunch Box

Useful idiot
If people would actually read the entire thread you will see that the shop HAS REACHED OUT, and is working on making the owner of the bike whole.

When a shop gets slammed it's important that their actions are noted. This response from the OP seems to have been overlooked repeatedly.

I know we love our drama on BARF but if you are going to bump a thread like this to the top at least do the courtesy of looking for your answer first.

:applause

Well-stated. :thumbup
 

Feanor

Unmasked
Wow! This is why it's a blessing for those riders that like to work on their bikes and have more knowledge than tire pressures. I'm by know means anything even close to defineable as a bike mechanic, but when I remove a wheel or forks or anything having to do with the control or stability aspect of my bike, I follow the shop manual's instructions to the letter, and torque every bolt involved to its spec and triple check it. If I was working on someone else's bike, I would quintuple check them. I know that not everyone like to work on bikes (or cars), but really that's why you pay a mechanic to do it. For peace of mind. This experience in the OP was definitely not even close to that; It was more like terror of mind.

It makes me consider that the mechanic responsible for this was indeed very young, and woefully short of experience about consequences. The kind of experience that comes only with both maturity and age.
 
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