Website works the first time--and then never again

DucatiHoney

Administrator
Staff member
I have a printing service that I regularly use--it's been working fine up until a few weeks ago. It stopped working on my computer and gave me the error message below. By chance, I went to another computer, and it worked fine there. And then I went to use it again, and I get the same error message. Do I need to clear my cookies or something? I have a brand new machine as of this week, and the same thing happened--happens on every machine. I've called the people who have the site and they say that "there are problems" but nothing's happened in weeks. If I can bypass this by doing something relatively simple on my end, that'd be great!

Invalid URI: There is an invalid sequence in the string.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.UriFormatException: Invalid URI: There is an invalid sequence in the string.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:


[UriFormatException: Invalid URI: There is an invalid sequence in the string.]
System.Uri.UnescapeString(Char* pStr, Int32 start, Int32 end, Char[] dest, Int32& destPosition, Char rsvd1, Char rsvd2, Char rsvd3, UnescapeMode unescapeMode, UriParser syntax, Boolean isQuery, Boolean readOnlyConfig) +1332
System.Uri.UnescapeString(String input, Int32 start, Int32 end, Char[] dest, Int32& destPosition, Char rsvd1, Char rsvd2, Char rsvd3, UnescapeMode unescapeMode, UriParser syntax, Boolean isQuery, Boolean readOnlyConfig) +73
System.Uri.UnescapeDataString(String stringToUnescape) +152
CollaborationWeb.Cabinet.Views.DropFiles.ReadCookiesData() +862
CollaborationWeb.Cabinet.Views.DropFiles.Page_Load(Object sender, EventArgs e) +502
System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +14
System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +35
System.Web.UI.Control.OnLoad(EventArgs e) +99
System.Web.UI.Control.LoadRecursive() +50
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +627
 

rodr

Well-known member
You might try it in a private browser window (Firefox supports this) so there are no cookies sent. See if that makes a difference.
 

DucatiHoney

Administrator
Staff member
You might try it in a private browser window (Firefox supports this) so there are no cookies sent. See if that makes a difference.

edit: I'm on Firefox now. How do I open up a private browser window?

are you accessing the link using a bookmark (or using some other form of a "saved" link)?

Not using a bookmark, but when I type in the website address, I go to the link that's highlighted, showing that I've been there before.
 
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Sharxfan

Well-known member
When you start typing and click on the remembered link it may be a previously open session that has expired on that website for security purposes. Try going to the root URL like www.printservice.com (just an example) and see what happens.
 

DucatiHoney

Administrator
Staff member
try a different web browser and see if the issue persists

I did. It works the first time with both Explorer and Firefox. Then it doesn't. I don't know what the issue is, but the private browsing window works repeatedly and consistently. :dunno
 

Indio

Indio
Private mode is = clearing out cookies,cache,history for that site or browsing session after you are done browsing in non-private mode.

As a end user you should not see that detailed highly technical exception;user experience fail.

Btw, do you have .NET installed on your computer (assuming if it is Windows) and if so which version?
 
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