Insurance took my money then canceled my policy

ctwo

ctwo

Merely Rhetorical
So I've had my policy for over a decade and no issues until now. I received renewal and paid the invoice in full.

A few weeks pass and they send a Policy Declaration that nearly doubles the premium. I discussed with agent and turns out CA needed a signed waiver declining uninsured motorist. This was not mentioned in the original renewal mailer, but I did that electronically with agent.

A couple weeks later I receive an Adjusted Billing Invoice (Due 8/21), which is about 50% more than the original invoice. Agent said they are probably still processing the waiver.

Yesterday I receive a Dear Me letter, summarized below:

An underwriting issue not addressed or indicating they are unable to offer me a policy at this time. Reasons:

All types effective date greater than 1 policy changes.
Transactions that are backdated more than 7 days require underwriting review. Please document...


And that's it!

What is this skullduggery?

I also asked my agent about any premium refund due to covid. He said he'd check it out. Nothing.

I don't mind being done with this company but want a full refund. Have not ridden since March. : |
 
ST Guy

ST Guy

Well-known member
You should get back a prorated amount. If, for instance, you paid for a year but only used a month, you should get back 11 months.
 
ctwo

ctwo

Merely Rhetorical
ST Guy said:
You should get back a prorated amount. If, for instance, you paid for a year but only used a month, you should get back 11 months.
Click to expand...

Pardon me, but how does that work? There was an offer of insurance with a 50 page contract that was accepted, and the ins. co changed the product after the fact, then cancelled the policy after I had satisfied their original requirement. If they needed a signed waiver, they should have included that as part of the original offer rather than just add products later and send me a bill without explanation. The due date of that invoice has not even been reached, so :wtf
 
ST Guy

ST Guy

Well-known member
Every insurance company out there will prorate refunds based on how much insurance you actually used before being canceled (your or their cancellation). It's law, actually.

So, if you can't work things out with them and reinstate your insurance to your satisfaction, you are then owed a refund based on how much of your insurance you didn't use. Again, and for instance, if you paid for a year and then the insurance was cancelled after 4 months, you'd then be owed for 8 month worth of insurance. Hope that explains.

My understanding was that you actually paid them money and then they reneged. If you didn't actually pay them anything, then I'd simply move on to another insurance company.
 
O

ocoas

Well-known member
You have an agent, ask him to do his job. And if he doesn’t or can’t get you satisfactory answers. Find another agent, and if he has one of those follow us on Twitter/Face Book/Instagram etc , leave a review about his customer service.
 
ctwo

ctwo

Merely Rhetorical
ST Guy said:
Every insurance company out there will prorate refunds based on how much insurance you actually used before being canceled (your or their cancellation). It's law, actually.

So, if you can't work things out with them and reinstate your insurance to your satisfaction, you are then owed a refund based on how much of your insurance you didn't use. Again, and for instance, if you paid for a year and then the insurance was cancelled after 4 months, you'd then be owed for 8 month worth of insurance. Hope that explains.

My understanding was that you actually paid them money and then they reneged. If you didn't actually pay them anything, then I'd simply move on to another insurance company.
Click to expand...

Tell me how that works in the rental market, where you sign a year lease and the landlords come a month later to tell you rent is actually 80% more than what you signed, and then just a get out!

How about your Chicken Nuggets, where the server comes to you after the first nugget asking for a a few bucks more or they'll take them away.

This is what you want, your insurance companies dickering around left and right all the time, to collect their month's premiums here and there?

Not a world for me. I paid like every other year. Is this a COVID thing and they are just dicking their customers?

What kind of person would be OK with that? It's messed up.
 
ctwo

ctwo

Merely Rhetorical
ocoas said:
You have an agent, ask him to do his job. And if he doesn’t or can’t get you satisfactory answers. Find another agent, and if he has one of those follow us on Twitter/Face Book/Instagram etc , leave a review about his customer service.
Click to expand...

not that kind of agent, but if your BF beats and rapes you, just find another?

Fuck that! Make those dickers pay for their shit.

I don't get to fuck over anyone and wouldn't even try. Why, because these big corps got privilege? Time to stop.
 
ST Guy

ST Guy

Well-known member
ctwo said:
Tell me how that works in the rental market, where you sign a year lease and the landlords come a month later to tell you rent is actually 80% more than what you signed, and then just a get out!

How about your Chicken Nuggets, where the server comes to you after the first nugget asking for a a few bucks more or they'll take them away.

This is what you want, your insurance companies dickering around left and right all the time, to collect their month's premiums here and there?

Not a world for me. I paid like every other year. Is this a COVID thing and they are just dicking their customers?

What kind of person would be OK with that? It's messed up.
Click to expand...

Methinks you are missing my point. If you paid for insurance that was cancelled, you are entitled by law to receive a refund on that part of the insurance you paid for but didn't use, regardless of who cancelled. If you only paid for a month and got cancelled after two weeks, you are then owed a refund for the remaining two weeks.

The fact that they seem to have dicked you around is a separate issue. For that I suggest you go to another insurance source.

And you might want to let us know who this company is.
 
berth

berth

Well-known member
Last year when we were buying a new house, we asked for a quote for the new house for the loan papers. The insurance company canceled our house policy at that point, and we didn't know for months.

We didn't know until the mortgage company sent us a note.

"Uh, what?"
 
ctwo

ctwo

Merely Rhetorical
ST Guy said:
Methinks you are missing my point. If you paid for insurance that was cancelled, you are entitled by law to receive a refund on that part of the insurance you paid for but didn't use, regardless of who cancelled. If you only paid for a month and got cancelled after two weeks, you are then owed a refund for the remaining two weeks.

The fact that they seem to have dicked you around is a separate issue. For that I suggest you go to another insurance source.

And you might want to let us know who this company is.
Click to expand...

The point is, the insurance company must have a legal basis for cancelling the policy. I've had this policy for ~10 years, and there has been no change on my end. I have already signed the un-/under-insured waiver and did so many years ago as well. It is a CA state requirement that they offer it and I can refuse it as far as I know.

Like I said, I already paid the full year and three weeks later they send me a policy declaration, then a couple weeks later an invoice for the additional declarations, then, before the due date on the invoice, a Dear Me letter stating they are unable to offer me insurance. If they cannot offer it, then I cannot use any of it.

And what do their reasons mean? Do they satisfy legal basis?

"All types effective date greater than 1 policy changes."

That is word salad. WTF does it mean?

"Transactions that are backdated more than 7 days require underwriting review. Please document explanation and submit to underwriting for review."

What the hell could I possibly explain? Is this waiver an annual requirement? If so, did they just forget about it for several years? If it's needed, is it my job to figure that out and make up my own waiver and send it in with payment for their policy offer? Seems they should know WTF they need from me to be able to offer insurance, and ask me for it. They did not ask, they just changed the policy. Oh, and changing the policy is basis for cancelling. But I'm not convinced it was cancelled, because that word has not been used. They simply they are unable to offer insurance. This is now two months after the policy date.

I don't give a shit about a prorated refund and I'm not in to this corporate privilege.
 
berth

berth

Well-known member
ctwo said:
That is word salad. WTF does it mean?
Click to expand...

It means you need to get on the blower to a Carbon Based Lifeform and have them explain this and suss it all out for you.

With my house move, my insurance was an utter disaster last year. I was calling my agent every 3-4 weeks getting stuff figured out and cleaned up.

Low biorhythm quarter at the insurance agency, every change broke something somewhere else.
 
ctwo

ctwo

Merely Rhetorical
MikeGyver said:
Sounds like a piece of the puzzle is missing. Call them. If you still don't get an answer then file a complaint here: http://www.insurance.ca.gov/01-consumers/101-help/

Continuing to complain on BARF is a waste of time.
Click to expand...

barf has some lawyerly types who may have some tips for dealing with these types of issues, and it's therapeutic.

This policy is farmed out to a specialty insurance co. through AAA, so I can only talk to my AAA agent and he says he's working on it, but he did not explain those reasons like I asked him to. The only contact they give me is a mailing address or phone to an automated bill payment system so I can't contact the ins co directly unless I mail them hardcopy, and I would not expect them to really respond outside of a generically canned response.

It was much better when AAA offered the policy directly, but they haven't offered MC insurance in CA for years.

I'm not all that worried about it except for not having theft coverage, but I may want to ride next week and this is kind of in limbo.
 
bpw

bpw

Well-known member
You can cancel your insurance at any time for no reason, and guess what, so can the insurance company.
 
dravnx

dravnx

Well-known member
Nowhere in that article does it state the insurance company can't cancel your policy.
Stop wringing your hands over this. You'll get a prorated refund. Go online, buy another policy and keep on keeping on.
 
You must log in or register to reply here.
Top