cardinal03
Well-known member
My firm is looking to hire an IT person. I thought someone on BARF might be able to benefit, we seems to have lots of IT folks on the board. If you think this is for you PM me.
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JOB DESCRIPTION
Job Title: Technology Support Specialist FLSA Status: Non-Exempt
Department: Technology Support Services Reports To: TSS Manager
or Supervisor
Schedule: Standard Office Business Hours, M-F
Overtime as required
General Summary: Under immediate management of the TSS Manager or the TSS Supervisor, and following prescribed departmental, Office and Firm procedures, the Technology Support Specialist is responsible for the technical and operational support of personal computer-based hardware and software.
The Technology Support Specialist is expected to perform all job duties with a commitment to providing superior service to clients, produce quality work products, and maintain an atmosphere of teamwork and continuous improvement. Above all, the Technology Support Specialist must fulfill the needs of the Office in a manner, which is consistent with the Firm's visions and values.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Duties are performed throughout every work day, as necessary):
• Provide support for personal computers and peripherals, including but not limited to troubleshooting of defective or inoperable components, diagnosis and eventual replacement of defective components.
• Assemble, optimize and place personal computers, printers and other computer-related equipment.
• Enter, update, and close Help Desk tickets in the Help Desk software system. Tickets are to be maintained in a timely fashion, with the goal of updating/closing tickets within one business day of the creation of the ticket.
• Enter and maintain records in the appropriate Firm TSS system(s) used for the tracking of work and associated time.
• Maintain equipment and software inventories and other departmental records.
• Assist end-users in the proper use of hardware and software.
• Arrange for equipment maintenance including vendor repairs. Update departmental maintenance records as needed.
OTHER DUTIES (Duties are performed periodically, as necessary):
• Assist with the integration of personal computers and other peripherals with local area networks, specifically Microsoft Server 2003 and above.
• Assist with the general department coverage in the absence of other department staff.
• May require travel.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:
• A highly developed and practical knowledge of personal computer hardware architecture and applications, including operating systems, application software, printers and other peripherals.
• The ability to troubleshoot defective personal computer and printer components, and to exchange defective and inoperable components.
• Knowledge of major personal computer applications, including personal computer operating systems, word processing editors, graphics software, spreadsheet programs and telecommunications software.
• Practical working knowledge of Microsoft Server 2003 and above.
• Ability to read, write and speak English.
• Excellent written and oral communication skills, including grammar, spelling and punctuation.
• Ability to read, comprehend and follow instructions.
• Thorough knowledge of the Firm’s computer-based word processing software.
• Thorough knowledge of the Firm’s e-mail system.
• Proficiency on office equipment used on a regular basis including computers, printers, copy machines, fax machines and telephones.
• Ability to work independently, take initiative, set priorities and see projects through completion.
• Ability to meet deadlines and respond to changing priorities.
• Ability to handle many tasks simultaneously.
• Ability to perform clerical tasks with a high degree of accuracy.
• Excellent record-keeping skills.
• Ability to work with a wide range of people in a team setting.
• Ability to establish effective working relationships within the department, Office and Firm.
• Ability to establish effective working relationships with clients, vendors and others outside the Firm.
• Strong service orientation.
• Commitment to the Office and Firm.
• Commitment to professional growth.
PHYSICAL REQUIREMENTS:
• See.
• Hear.
• Speak.
• Crouch.
• Bend and twist at the waist.
• Walk.
• Ability to lift 40 pounds, often repeatedly.
• Ability to push or pull a loaded cart weighing 60 pounds.
• Duties performed may be in aisles, open areas and compact rooms.
• Duties are performed using repetitive finger, hand and arm movements.
• Duties require fine manipulation (typing).
• Duties require simple grasping (files, documents, telephone, writing instruments).
• Duties may require combinations of the above movements.
EDUCATIONAL/JOB EXPERIENCE REQUIREMENTS:
• Four year college degree or equivalent experience.
• Minimum of 2 years experience in computer-related field.
___________________________________
This document describes the general content of and requirements for the performance of this job, but is not an exhaustive statement of essential functions, responsibilities or requirements. Moreover, the description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties. Employees are expected to follow any job-related instructions and to perform any other job-related duties requested by their supervisor.
Requirements are representative of minimum levels of knowledge, skill and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Individuals with disabilities are accommodated in accordance with the Americans With Disabilities Act.
This document does not create an employment contract, implied or otherwise. Employees in this position are employed at will.
-------------------------
JOB DESCRIPTION
Job Title: Technology Support Specialist FLSA Status: Non-Exempt
Department: Technology Support Services Reports To: TSS Manager
or Supervisor
Schedule: Standard Office Business Hours, M-F
Overtime as required
General Summary: Under immediate management of the TSS Manager or the TSS Supervisor, and following prescribed departmental, Office and Firm procedures, the Technology Support Specialist is responsible for the technical and operational support of personal computer-based hardware and software.
The Technology Support Specialist is expected to perform all job duties with a commitment to providing superior service to clients, produce quality work products, and maintain an atmosphere of teamwork and continuous improvement. Above all, the Technology Support Specialist must fulfill the needs of the Office in a manner, which is consistent with the Firm's visions and values.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Duties are performed throughout every work day, as necessary):
• Provide support for personal computers and peripherals, including but not limited to troubleshooting of defective or inoperable components, diagnosis and eventual replacement of defective components.
• Assemble, optimize and place personal computers, printers and other computer-related equipment.
• Enter, update, and close Help Desk tickets in the Help Desk software system. Tickets are to be maintained in a timely fashion, with the goal of updating/closing tickets within one business day of the creation of the ticket.
• Enter and maintain records in the appropriate Firm TSS system(s) used for the tracking of work and associated time.
• Maintain equipment and software inventories and other departmental records.
• Assist end-users in the proper use of hardware and software.
• Arrange for equipment maintenance including vendor repairs. Update departmental maintenance records as needed.
OTHER DUTIES (Duties are performed periodically, as necessary):
• Assist with the integration of personal computers and other peripherals with local area networks, specifically Microsoft Server 2003 and above.
• Assist with the general department coverage in the absence of other department staff.
• May require travel.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:
• A highly developed and practical knowledge of personal computer hardware architecture and applications, including operating systems, application software, printers and other peripherals.
• The ability to troubleshoot defective personal computer and printer components, and to exchange defective and inoperable components.
• Knowledge of major personal computer applications, including personal computer operating systems, word processing editors, graphics software, spreadsheet programs and telecommunications software.
• Practical working knowledge of Microsoft Server 2003 and above.
• Ability to read, write and speak English.
• Excellent written and oral communication skills, including grammar, spelling and punctuation.
• Ability to read, comprehend and follow instructions.
• Thorough knowledge of the Firm’s computer-based word processing software.
• Thorough knowledge of the Firm’s e-mail system.
• Proficiency on office equipment used on a regular basis including computers, printers, copy machines, fax machines and telephones.
• Ability to work independently, take initiative, set priorities and see projects through completion.
• Ability to meet deadlines and respond to changing priorities.
• Ability to handle many tasks simultaneously.
• Ability to perform clerical tasks with a high degree of accuracy.
• Excellent record-keeping skills.
• Ability to work with a wide range of people in a team setting.
• Ability to establish effective working relationships within the department, Office and Firm.
• Ability to establish effective working relationships with clients, vendors and others outside the Firm.
• Strong service orientation.
• Commitment to the Office and Firm.
• Commitment to professional growth.
PHYSICAL REQUIREMENTS:
• See.
• Hear.
• Speak.
• Crouch.
• Bend and twist at the waist.
• Walk.
• Ability to lift 40 pounds, often repeatedly.
• Ability to push or pull a loaded cart weighing 60 pounds.
• Duties performed may be in aisles, open areas and compact rooms.
• Duties are performed using repetitive finger, hand and arm movements.
• Duties require fine manipulation (typing).
• Duties require simple grasping (files, documents, telephone, writing instruments).
• Duties may require combinations of the above movements.
EDUCATIONAL/JOB EXPERIENCE REQUIREMENTS:
• Four year college degree or equivalent experience.
• Minimum of 2 years experience in computer-related field.
___________________________________
This document describes the general content of and requirements for the performance of this job, but is not an exhaustive statement of essential functions, responsibilities or requirements. Moreover, the description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties. Employees are expected to follow any job-related instructions and to perform any other job-related duties requested by their supervisor.
Requirements are representative of minimum levels of knowledge, skill and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Individuals with disabilities are accommodated in accordance with the Americans With Disabilities Act.
This document does not create an employment contract, implied or otherwise. Employees in this position are employed at will.
