norcalkeith
Hola
mod delete plz - -double thread - also in garage
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Quote Question
- Thread starter norcalkeith
- Start date
TheRobSJ
Großer Mechaniker
There's "book time" and that's what usually followed everytime. However, in some cases they may add extra time for circumstances that they know will add time that the people who wrote the book didn't account for.
For example, if the book says it takes 2.4 hours to R&R an exhaust manifold, but I see that the shit is so rusted that most of the bolts hardly even have a hex shape anymore...of course all kinds of shit is going to break. And extracting broken studs, retreading, and so on adds all kinds of time. So we might sell 3.4 hours to do the job.
Sounds like in your case, maybe there's a known issue of these rotor screws seizing up or something so they're trying to pre-cover their ass by saying you may have to pay more labor.
Personally, I wouldn't use book time in that situation and just add the extra time right off the bat when I have the estimate. If the customer thinks it sounds high, I explain why we pad extra time on that job. I don't think it's a good idea to say it's $xx...but it could be $xxx if it turns into a goat fuck. Only sets the customer up for disappointment, because while they think it's only a slim chance that they'll have to pay the extra labor, I know it's a slim chance that they won't.
If you got another shop to give a firm estimate, take them up on it for sure and let them bury themselves on it if things go bad.
For example, if the book says it takes 2.4 hours to R&R an exhaust manifold, but I see that the shit is so rusted that most of the bolts hardly even have a hex shape anymore...of course all kinds of shit is going to break. And extracting broken studs, retreading, and so on adds all kinds of time. So we might sell 3.4 hours to do the job.
Sounds like in your case, maybe there's a known issue of these rotor screws seizing up or something so they're trying to pre-cover their ass by saying you may have to pay more labor.
Personally, I wouldn't use book time in that situation and just add the extra time right off the bat when I have the estimate. If the customer thinks it sounds high, I explain why we pad extra time on that job. I don't think it's a good idea to say it's $xx...but it could be $xxx if it turns into a goat fuck. Only sets the customer up for disappointment, because while they think it's only a slim chance that they'll have to pay the extra labor, I know it's a slim chance that they won't.
If you got another shop to give a firm estimate, take them up on it for sure and let them bury themselves on it if things go bad.
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