bike goes into service with no check engine light, comes out with it on

[FXCLM5]

Who is responsible for it?

2012 V4 Tuono approx 11,500 mile in for 12,500 mile valve check, oil change and f/r tires. Ridden in with no check engine light.

Now bike has check engine light for a fuel injector issue after service.......

Searching the af1 forum for tuono fuel injectors problems - it is posted that they seldom break - and when they do its from valve job and or ppl trying to install power commanders or bazzaz etc....

I just got a valve job done...... :wow

 

[JesasaurusRex]

Them, assuming you're not leaving anything out of the story.

 

[OaklandF4i]

Mistakes happen, reputable shops take care of customers. Sounds a like a conversation with the shop manager is in order. Good luck. :thumbup

 

[FXCLM5]

I just talked to service advisor, they said bike was checked for codes and ridden prior to any service and that is when they found it......

That was after I told them, everything from post 1, how it's rare (ape spare parts warehouse stock history) and when they go bad it's because of someone trying to install something or doing valves etc.....

 

[berth]

So, they saw the code when you came in but didn't mention it to you with a phone call or after you came to pick it up?

And now they're denying they had anything to do with it?

 

[GetOuttaMyWay]

Bet they forgot a connector or something somewhere when they closed it all back up. I've def done that more than once.

 

[ScottRNelson]

Bike goes into service with no battery issues, comes out needing a jump start

Just picked up my 790R from the dealer after they did the 600 mile service. They told me that when they went to start it this morning it just clicked. They had to jump start it. Would I like to leave it for a few more hours or just take it home?

Since it's a 30-40 mile round trip from my house to the dealer I just took it. It's been on the battery tender for half an hour and still not topped up. I figure that I can monitor the battery as well as they can, and it has a voltage readout showing that it's at about 14.5v when I'm riding it and over 14 even at idle. It might have had something to do with them leaving it out overnight in 25 degree weather. Normally it sleeps in my garage.

I had continual battery problems with my 2008 990 Adv. Had no issues at all with my 1090R. I'm hoping this is a one-time thing for this bike.

:rant

 

[budman]

Them, assuming you're not leaving anything out of the story.

Agreed.

Mistakes happen, reputable shops take care of customers. Sounds a like a conversation with the shop manager is in order. Good luck. :thumbup

Agreed... however.. when I picked up my Duc after a very minor service and a new battery I found a flashing fuel gauge within a mile of leaving. I called them about it and told me it was a fuel pump and they would order one for me.

I said "no way... it has to be a sensor". He said fuel pumps are usually the issue, but I will call you back with a price.

They did not offer to look into it... got no call back.

Just had a sensor done on it and picked it up (different shop) with my 17K valve/ major service work. I have lost faith in the original shop with the service manager in place right now plus no more warranty.

So I go to other places for different things. Stuff they specialize in sort of.

 

[gixxerjeff]

I had continual battery problems with my 2008 990 Adv. Had no issues at all with my 1090R. I'm hoping this is a one-time thing for this bike.

:rant

I'm willing to bet you'll be fine. Don't lose faith in the bike or battery just yet.
They probably left the key on without the engine running while the tech was doing his paperwork (or similar circumstance). We all know how unforgiving those little batteries can be. I've lost count of how many times I did that when I was still wrenching.

 

[FXCLM5]

So, they saw the code when you came in but didn't mention it to you with a phone call or after you came to pick it up?

And now they're denying they had anything to do with it?

the bike was ridden in - no codes on dash...... bike is still in their possession, i dropped off another yellow tank because they have been struggling for past few days getting the original one mounted back up.

They just stood ground, that after the test ride (not even sure why your test riding a bike that needs its valves done??? maybe to get oil out but still that just delays starting on valve job) they checked and got this code prior to any service - after I had a conversation trying to paint the picture of possibly a damaging injector during the valve job.

They did call and left me voicemail originally (but none of this was in voicemail), i am not even sure if the check engine light is currently on right now, all she told me was #4 injector is reading bad or no readings with a fuel injector code - but bike still runs fine????

 

[moto-rama]

They'll sort it, or they Should sort it. I'd talk to the GM of the shop.


All the electronic stuff on bikes these days..... My BMW threw a fault the other day, as I was zagging home on 280. When I got home, I restarted the bike.

Light then was off, so I'll never know.

I will say this, SF BMW is one of the main reasons I bought a BMW. They take care of shit without any grief.

 

[Darkness!]

Any update OP?

 

[FXCLM5]

nope, I dropped off tank around 1030 sat am, they asked if I was gonna wait, I said, nope was gonna go to Costco and just gimme a call when ready to pickup

I was super busy on Sat planning a all day thing on Sunday so i was just waiting for their call, but they never called me........

 

[295566]

+1 on escalating to the GM of the shop.

Test riding the bike prior to doing any service? Finding an error code and not letting you know, then doing the valve job and calling it a day? That sounds fishy as fuck to me. Even if it was true, it shows a level of fuckery in which they don't care about your machine at the end of the day.

 

[Krooklyn]

OP - I wonder if it was an old code that just needs to be cleared. If it comes back / came back after they did the valve service then your stuck in a shitty situation where they maybe telling the truth, but the situation makes it seem unlikely...

 

[dravnx]

+1 on escalating to the GM of the shop.

Test riding the bike prior to doing any service? Finding an error code and not letting you know, then doing the valve job and calling it a day? That sounds fishy as fuck to me. Even if it was true, it shows a level of fuckery in which they don't care about your machine at the end of the day.

+1

 

[gixxerjeff]

.... then doing the valve job and calling it a day?

There is a huge difference between a "valve job" and a valve check/adjustment.
One is major engine repair, the other is routine maintenance.
Semantics perhaps but still apples and oranges.
(I'm not implying the shop should be let off the hook, just setting the record straight)

 

[295566]

There is a huge difference between a "valve job" and a valve check/adjustment.
One is major engine repair, the other is routine maintenance.
Semantics perhaps but still apples and oranges.
(I'm implying the shop should be let off the hook, just setting the record straight)

Yeah mistyped, valve adjustment is what I meant. The point remains the same.

 

[gixxerjeff]

The point remains the same.

Agreed.
Speaking of "mistyped"....I did the same thing in my response. I meant to say "I am NOT implying the shop be let off the hook"

 

[Krooklyn]

What's the latest on this?