Who goes to EAST BAY MOTORSPORTS, and Why?
- Thread starter newbiker
- Start date
Hooli
Big Ugly
I'll admit that when they knocked off $2K from the retail price of the 2018 MT-10's I was sorely tempted. But when I did the math and all was said and done I'd only be saving a couple hundred dollars compared to the two other dealerships I've been sharking (Berkeley Yamaha & Mach 1). Do I really want to risk crappy post-purchase customer service just to pinch some pennies? Plus, someone I know used to work there a few years ago and there were some horror stories he used to tell about the service department.
I'll pay a wee bit more and give EBM a hard pass.
I'll pay a wee bit more and give EBM a hard pass.
Hooli
Big Ugly
Service manual for my 2008 R6 states 2.6L capacity with oil filter replacement. Of course the total engine oil capacity is 3.4L.
newbiker
Well-known member
I'll admit that when they knocked off $2K from the retail price of the 2018 MT-10's I was sorely tempted. But when I did the math and all was said and done I'd only be saving a couple hundred dollars compared to the two other dealerships I've been sharking (Berkeley Yamaha & Mach 1). Do I really want to risk crappy post-purchase customer service just to pinch some pennies? Plus, someone I know used to work there a few years ago and there were some horror stories he used to tell about the service department.
I'll pay a wee bit more and give EBM a hard pass.
Budman,
I'm not asking you to change your opinion; but honestly, are you even reading the comments from others??? Most people are stating their actual experiences at EBM. EBM is not in the business of repeat customers, they sell you a bike once, and they're done. THIS is why after my 1st visit a couple of years ago, I stopped going there. And now with my recent experience, I won't go back.
Honestly, every time I pass that store I just see pretty bikes being sold by crooks. And as for service, I'd go to the actual Kawasaki dealer in Fremont.
I dropped my bike at the Fremont Honda Kawasaki dealership on Tue to check for some vibrations - dealer told me it would be $110 for complete inspection of the bike, then they'll call & quote me any repairs (if needed).
Well, I get a call from them next day - they tell me a couple of bolts in exhaust were hand lose, which they tightened (FREE of charge), performed a full chain service (incl adjustment $32), nothing else was needed - my total bill is $32. I was shocked. I also told them I can't pick up the bike until Friday cuz I have no ride. They said, it's Ok. I told them their bill was very reasonable. They said, we want to keep you as our customer and don't charge for things that aren't necessary :cool. Now, imagine if EBM was looking into my bike's vibration issues + 2 days of storage.... (and they're Not even a dealership). :laughing
MarktheShark
Gear head on 2 wheels
Are you sure that is the best oil?
I heard that you should use only dino oil!
/Soren
Rotella T6 for me :thumbup
contregrl
Member
Staying in business is tough these days. I try to support local whenever possible. I went a couple of months ago and was completely ignored by everyone. I hung around the bikes for a while and finally stepped into one of the offices and asked if anyone was there to sell a bike. They sent over a guy who admitted he know nothing about street bikes and couldn't give me any information. There was a bike I was seriously interested in and he was concrete that the sticker price was non-negotiable. I walked away. A few weeks later, bike is still listed so I called thinking I'll give it another go. Someone took my name and number for sales and never called back. I'll never do business with them. On the other hand, completely opposite experience at Fremont. I was treated with respect and given undivided attention with my hundred questions.
Primo1
Member
I went to Eastbay back in June . Wanted to get my valves checked. Got quoted 700+ even after I brought in all the parts.
1 week later they didn't do anything to the bike. It was to nice to not ride so I picked up the bike and tried again later. Also had other issues I wanted them to look at which was deemed "tech can't find anything"
Fast forward to September I took the bike to Fremont Kawasaki and they were able to check my valves , install missing screws , and only had to pay 400$ out the door. I could have probably done the check myself but it was worth the 400 to have a shop do it.
300$ cheaper than Eastbay. But I think it's just the district that they have to ramp the rate .
1 week later they didn't do anything to the bike. It was to nice to not ride so I picked up the bike and tried again later. Also had other issues I wanted them to look at which was deemed "tech can't find anything"
Fast forward to September I took the bike to Fremont Kawasaki and they were able to check my valves , install missing screws , and only had to pay 400$ out the door. I could have probably done the check myself but it was worth the 400 to have a shop do it.
300$ cheaper than Eastbay. But I think it's just the district that they have to ramp the rate .
Maddevill
KNGKAW
I used to have a friend who worked at EBMS. He told me that the owner was really paranoid. Didn't trust his own employees that he hired. Had security cameras placed where he could watch his people and routinely accused them of theft.
Doesn't sound like a great work environment. All I know is that I went down there and asked about a simple job and was quoted an outrageous price.
Mad
Doesn't sound like a great work environment. All I know is that I went down there and asked about a simple job and was quoted an outrageous price.
Mad
Frame Maker
Well-known member
I would say that the difference between the two dealerships comes from the top. I can't speak for EBMS, but I can say that Edddie Benson the owner of Fremont Honda / Kawasaki is good guy. I did a lot of business with him when he owned Fremont Cycle Salvage on Dusterberry Way (before opening the current dealership). Eddie has always been very friendly and honest guy from my experience. I've been over to the current dealership a few times and he always gets up from his desk and greets me. He's just a straight up nice friendly guy and runs a good shop.:thumbup
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